Privacy Policy

1. Information We Collect

Environmental Automation, Inc. collects the following information from building owners, facility managers, and authorized staff in connection with our building automation system (BAS) monitoring services:

• Mobile phone numbers — collected at the time of service agreement for the purpose of delivering SMS alarm notifications
• Name and contact information — for service account management and communication
• Site and equipment information — related to the building systems we monitor and manage

2. How We Use Your Information

Mobile phone numbers and contact information collected by Environmental Automation, Inc. are used exclusively for:

• Delivering automated SMS building system alarm notifications
• Customer service and support communications related to your Environmental Automation, Inc. service
• Service account management and billing

We do not use mobile phone numbers for marketing, advertising, or promotional communications of any kind.

3. Mobile Information — SMS Specific

SMS opt-in consent and phone numbers collected for this purpose are not shared with any third party, including our SMS delivery provider, for any purpose other than transmitting the alarm notification messages you have consented to receive.

4. Information Sharing

Environmental Automation, Inc. does not sell, rent, or trade personal information to third parties. We may share information only in the following limited circumstances:

• Service delivery: With SMS delivery providers (such as Notifyre) solely for the technical purpose of transmitting alarm notification messages. These providers are contractually prohibited from using your information for any other purpose.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of Environmental Automation, Inc. assets, with notice provided to affected individuals.

In all cases, information shared is limited to what is strictly necessary for the stated purpose.

5. Data Retention

Mobile phone numbers and associated contact information are retained for the duration of the service agreement with Environmental Automation, Inc. Upon termination of service or upon request, personal information will be removed from our active systems within 30 days. Opt-out records (STOP requests) are retained to ensure compliance with your preferences.

6. Your Rights & Choices

You have the right to:

• Opt out of SMS notifications at any time by replying STOP to any message or contacting Environmental Automation, Inc. directly
• Request access to the personal information Environmental Automation, Inc. holds about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to any legal retention requirements

To exercise any of these rights, contact Environmental Automation, Inc. using the information in the Contact section below.

7. Data Security

Environmental Automation, Inc. maintains reasonable technical and organizational safeguards to protect personal information from unauthorized access, disclosure, or misuse. Mobile phone numbers are stored in access-controlled systems and transmitted only through encrypted channels.

8. Changes to This Policy

Environmental Automation, Inc. may update this Privacy Policy from time to time. Changes will be posted at this URL with an updated effective date. Continued use of our services following any update constitutes acceptance of the revised policy.